Travel insurance cover for baggage and personal effects

The amount you can claim per item and in total for your baggage and personal items if lost, damaged, destroyed or stolen depends on your purchased plan.

As we’ve recently changed our insurer, please select the date you bought your policy:

Policies purchased on or after 1 Nov 2018 (GMT)

Policies purchased before 1 Nov 2018 (GMT)
 

For policies purchased on or after 1 Nov 2018:

The amount you can claim per item and in total for your baggage and personal items if lost, damaged, destroyed or stolen will depend on the plan you buy – Standard Plan or Explorer Plan – how many travellers are listed on your policy, your country of residence and if you have valuables and specified high value items.

What are valuables?

The following items are considered valuables under the policy: watches, furs, jewellery, photographic equipment, binoculars, telescopes, spectacles, sunglasses, contact or corneal lenses, computers and/or accessories (including laptops, games and gaming consoles), Personal Digital Assistants (PDAs) and tablet devices (including iPads and eBooks), video cameras, audio visual equipment (including portable speakers and headphones), DVD players, mobile phones, drones and satellite navigation devices.

Valuables have a combined limit of cover.  Of course if you list any of your valuables as specified items then they will be covered separately and won't be part of this combined limit.

What’s covered

  • Your baggage and personal items when lost, stolen, damaged or destroyed, if you look after them properly. That means, keep them with you as much as possible or, if you must leave them, ensure they’re in a locked compartment out of sight lines.

  • Your checked-in baggage when lost, damaged or delayed by a common carrier (eg airline or bus company).

  • Your passport, travel documents and driver’s licence when stolen or lost.

  • Your money (Explorer plan only).

  • Essential items when your baggage is delayed by a common carrier (e.g. airline or bus company) for over 24 hours.

How it works

Depending on what’s happened, we may choose to repair, replace or make a cash settlement based on the replacement cost of the item. Be aware that there will be allowances for ‘wear and tear’ (depreciation) unless it’s a specified item where an additional premium has been paid, in which case no depreciation will apply.

What you need to do if your baggage is lost, damaged or stolen

Whatever happens, you’ll need to get written proof of the incident from the local police (particularly for a theft) or other appropriate authority such as your tour operator, bus company, airline or hotel as soon as possible upon discovery to support your claim. We understand that this can be a challenge in a country where you don't speak the language and they might even make you pay for it, but you will need this report to support your claim. Our 24/7 Emergency Assistance team may be able to help you negotiate the local administration.
You’ll need to send in the original receipt, valuation report or other acceptable proof of the item’s value, age and your ownership in order for your claim to be considered. If you make a claim for damaged items, we will ask for proof of the damage, which may include a repair quote.
If your baggage is delayed, damaged or lost by the carrier (airline or bus etc), cover may be available. You must notify the carrier and obtain a written report from the carrier (a PIR - Property Irregularity Report in the case of an airline) and where possible obtain compensation from them.

What’s not covered

The policy isn’t designed to cover everything. Take the time to read the terms and conditions in the policy wording for full details, limits to cover and exclusions. If you are unsure of the cover, please contact customer service for help.
At no time, for any reason, should you leave your bags or any personal items unsupervised, anywhere. You wouldn't do it at home so be even more careful when you are travelling.
Your belongings are not covered at all when:

  • You don’t exercise reasonable care for the safety and supervision of your personal baggage.

  • They are left unattended at any time (particularly valuables and specified items left in a vehicle or in the custody of carriers). Cover applies only when they are with you or locked in a safe or safety deposit box.

  • They are left unattended in a vehicle (other than when you’re staying in securely locked motor caravans) overnight between 9pm and 9am local time.

  • Left unattended during the day unless left in a locked glove compartment, rear boot or luggage area and covered so as not to be visible from the outside of the vehicle and there is evidence of forcible and violent entry.

  • They are hired, loaned or entrusted to you. That is, you must actually own the items you claim for.

  • Anything else that’s listed in the General and Specific Exclusions in the policy wording.

Note: For policies purchased on or after 1 August 2019, your World Nomads policy is underwritten by XL Catlin Insurance Company UK Limited. For policies purchased between 1 November 2018 and 31 July 2019, your World Nomads policy is underwritten by certain underwriters at Lloyd’s.

For policies purchased before 1 Nov 2018, your World Nomads policy is backed by Millstream:

The amount you can claim per item and in total for your baggage and personal effects if lost, damaged or stolen will depend on the plan you buy - Standard Plan or Explorer Plan - how many travellers are listed on your policy and if you have valuables and specified high value items

What are 'valuables'?

The following items are considered 'valuables' under this policy: watches, furs, jewellery, photographic equipment, binoculars, telescopes, spectacles, sunglasses, mobile phones, computers and or accessories (including laptops, tablets, storage devices, e-books, games and gaming consoles), video equipment, camcorders and audio equipment including personal stereos, DVD players, iPods and MP3 players, CDs, DVDs, tapes, films, cassettes, cartridges, headphones, televisions, satellite navigation equipment and other electronic devices and accessories.

Valuables have a combined limit for cover. The Standard Plan covers up to £250 (UK policies)/ €125 (IRISH policies)  for all your valuables combined and the Explorer Plan covers up to £500 (UK policies)/ €300 (IRISH policies)  for all your valuables combined. Of course if you list any of your valuables as high value specified items then they will be covered separately and won't be part of this combined limit.

What’s covered:

  • your luggage and personal belongings when lost, stolen, damaged or destroyed
  • your checked-in baggage when lost, damaged or delayed by a common carrier ( eg airline or bus company)
  • your passport, travel documents and drivers licence when stolen or lost.
  • your money (Explorer plan only)

How it works:

Depending on what’s happened, we may choose to repair, replace or make a cash settlement based on the replacement cost of the item. Be aware that there will be allowances for ‘wear and tear’ (depreciation) unless it’s a specified item where an additional premium has been paid in which case no depreciation will apply.

<p)also 75="" a="" and="" any="" aware="" baggage="" be="" claim="" effects="" excess="" have="" p="" personal="" policy="" that="" will="">

What you need to do if your baggage is lost, damaged or stolen:

Whatever happens, you’ll need to get written proof of the incident from the local police (particularly for a theft) or other appropriate authority such as your tour operator, bus company, airline or hotel within 24 hours of the discovery to support your claim. We understand that this can be a challenge in a country where you don't speak the language and they might even make you pay for it, but you will need this report to support your claim.

And of course you’ll need to supply proof of ownership, age and value of your items to support your claim, as you do need to prove that the item was yours.

For items with a value of over £75 (UK policies)/ €90 (IRISH policies), you’ll need to send in the original receipt, valuation report or other acceptable proof of ownership in order for your claim to be considered. If you make a claim for damaged items, we will ask for proof of the damage.

If your baggage is delayed, damaged or lost by the carrier (airline or bus etc), there’s cover for this too. You must notify the carrier and obtain a written report from the carrier (PIR- Property Irregularity Report in case of an airline).

What’s not covered:

The policy isn’t designed to cover everything. Take the time to read the terms and conditions in the policy wording for full details, limits to cover and exclusions, particularly Sections 7,8 and 9 which specifically relate to baggage and personal belongings. If you are unsure of cover, please contact us for help.

At no time, for any reason, should you leave your bags or any personal items unsupervised, anywhere. You wouldn't do it at home so be even more careful when you are travelling.

Your belongings are not covered at all when:

  • you don’t exercise reasonable care for the safety and supervision of your personal baggage.
  • they are valuables and specified items shown on your Certificate of Insurance left unattended at any time (including in a vehicle or in the custody of carriers). Cover applies only when they are with you or locked in a safe or safety deposit box.
  • left unattended in a vehicle (other than motor caravans) overnight between 9pm and 9am
  • left unattended during the day unless left in a the locked glove compartment, rear boot or luggage area and is covered so as not to be visible from the outside of the vehicle and there is evidence of forcible and violent entry.
  • they are hired, loaned or entrusted to you. That is, you must actually own the items you claim for.

Note: For policies purchased before 1 Nov 2018, your World Nomads policy is backed by Millstream.


Related Articles

View more

Get a travel insurance quote for your next trip

Can't find the answer you are looking for?

Contact us

Our contact details

We’re here to help if you have a question about travel insurance.

  • Monday to Friday 9:00am - 5:00pm (UTC/UTC+1) (For policies purchase on or after 1 November 2018)
  • Monday to Friday 9:00am - 5:00pm (GMT/BST) (For policies purchased before 1 November 2018)

Contact us

Phone

For policies purchase on or after 1 November 2018:


0800 260 5081


+353 21 237 8000

_________________


For policies purchased before 1 November 2018:


0330 660 0738


+44 (0) 330 660 0738