For information relating to policies purchased prior to 17 June 2021, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For policies purchased from 17 June 2021 please see below.
Only the Explorer Plan may cover reasonable additional expenses you incur after leaving home should your travel plans be delayed or if you miss your connecting flight through no fault of your own and due to an insured event.
If you’re delayed or miss your connection for an insured event, you may have cover for additional expenses.
Be aware you can claim only ONE of the following two benefits if your flight is delayed or cancelled.
If your booked public transport is cancelled or delayed, and you’re delayed in reaching your overseas destination or your home for more than 12 hours, you can make a claim for additional expenses incurred during the delay for telephone calls, internet, meals and refreshments. Benefit limits will apply. However, no policy excess is applied to Travel Delay claims.
OR
To enable you to reach your overseas destination and/or in returning home to the United Kingdom, you can claim for reasonable additional accommodation (room only) and public transport expenses (economy class) if your booked public transport is cancelled, delayed by more than 12 hours, or diverted or re-directed after take-off.
Claims for additional transport and accommodation expenses are valid only if no alternative is offered by the public transport operator. Other terms and conditions, which are outlined in your Policy Wording, apply.
OR
Travellers with the Explorer Plan may also be covered for reasonable additional accommodation (room only) and public transport expenses (Economy class) incurred if they don’t make it in time to board any onward connecting public transport on which they are booked to travel, including connections within the UK, as a result of:
Cover for missed connections is not available to travellers on the Standard Plan.
While epidemics and pandemics are excluded from the above sections, there may be some benefits available to you if you purchased our Explorer Plan. Our Explorer Plan includes a Coronavirus Travel Costs section with cover for your reasonable additional travel, meals and accommodation if you’re denied boarding on your scheduled public transport due to you being suspected of being infected with COVID-19.
You can check out our Coronavirus cover article which has all of the details, including benefit limits and exclusions.
Here are just some situations where no cover is applicable:
Only the Explorer Plan can cover additional expenses should your travel plans be delayed through no fault of your own or if you miss your flight due to an insured event.
The policy isn’t designed to cover everything, so take the time to read the terms, conditions, limitations and exclusions in the Policy Wording for full details, so that there are no surprises if you need to use it. If you’re not sure if something is covered get in touch.
We’re here to help if you have a question about travel insurance.
For policies purchased on or after 1 November 2018:
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For policies purchased before 1 November 2018:
Before your trip, check to see if there are current travel alerts for your destination – you can also view the latest government advice.