How to contact the World Nomads claims team

It's easy to contact our claims team after you've submitted your claim online. As we’ve recently changed our insurer, please select the date you bought your policy to show the correct contact details:

Policies purchased on or after 1 Nov 2018 (GMT)

Policies purchased before 1 Nov 2018 (GMT)
 

For policies purchased on or after 1 Nov 2018:

If you have a question about your claim, please contact the Claims Service team during Cork, Ireland business hours (Mon – Fri 09.00 to 17.00 GMT):

Phone: 0800 260 5081 (free call in the United Kingdom)

Phone: +353 21 237 8000 or +353 21 237 8002 (from overseas)

Email: [email protected]

PO Box 912
South Cork DSU
Cork, Ireland


Note: For policies purchased on or after 1 August 2019, your World Nomads policy is underwritten by XL Catlin Insurance Company UK Limited. For policies purchased between 1 November 2018 and 31 July 2019, your World Nomads policy is underwritten by certain underwriters at Lloyd's.
 

For policies purchased before 1 Nov 2018:

If you have a question about your claim, please contact the Claims Service team during London, UK business hours:

Phone (outside UK): +44 (0)330 660 0549

Phone (within UK): 0330 660 0549

Email: [email protected]

Address:
World Nomads Claims
Millstream Underwriting Limited
Claims Office
308-314 London Road,
Hadleigh, Essex, SS7 2DD
UK

Financial Failure claims only:
International Passenger Protection Limited
IPP House
22 - 26 Station Road
West Wickham, Kent, BR4 0PR
UK

World Nomads only partners with high quality insurers who have a proven track record in managing claims efficiently. In the unlikely event that you’re dissatisfied with the service please contact us by phone +61 2 8263 0400 or email [email protected] and we'll investigate further.

Note: For policies purchased before 1 Nov 2018, your World Nomads policy is backed by Millstream.

 

 


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Contact our Emergency Assistance Team

For help in an emergency, contact the Emergency Assistance Service. They are available 24 hours a day, 7 days a week.

Contact us

Phone

For policies purchase on or after 1 November 2018:


+353 21 237 8005


+61 2 8263 0470

_________________


For policies purchased before 1 November 2018:


+44 20 7183 3751


020 7183 3751

Email

For policies purchase on or after 1 November 2018:

[email protected]

_________________

For policies purchased before 1 November 2018:

[email protected]

Contact our Claims Team

We’re here to help if you have a question about your claim.

Contact us

Phone

For policies purchase on or after 1 November 2018:


0800 260 5081


+353 21 237 8000

_________________


For policies purchased before 1 November 2018:


0330 660 0549


+44 (0)330 660 0549

Email

For policies purchase on or after 1 November 2018:

[email protected]

_________________

For policies purchased before 1 November 2018:

[email protected]