The documents you will need to send into our claims team will depend on what type of claim you are submitting.
As we’ve recently changed our insurer, please select the date you bought your policy:
Policies purchased on or after 1 Nov 2018 (GMT)
Policies purchased before 1 Nov 2018 (GMT)
For policies purchased on or after 1 Nov 2018, your World Nomads policy is backed by certain underwriters at Lloyd's:
We’ll provide a list of documents to you while you’re claiming online through your membership. You will need to upload all available documents as digital documents or send to our claims team before your claim can be assessed.
Here are some examples of documents required:
Original receipts for medical consultations, treatment and medications must be provided as well as any other additional supporting documentation required (dependent on the circumstances and nature of your medical claim).
Cancellation invoice, original tickets and booking forms/ receipts and any other additional supporting documentation (depending on the reason for the cancellation).
Personal Baggage claims
Original receipts and/or proof of ownership and value, plus written proof of the incident from police, the accommodation management, tour operator or carrier (e.g property irregularity report from carrier).
Proof of ownership could be a credit card statement that shows the purchase of the item, a warranty for the item or any other documentation you might have which confirms your ownership of the particular item.
For policies purchased before 1 Nov 2018, your World Nomads policy is backed by Millstream:
Once you've started your claim online and entered your expenses, you will have received an email from us telling us what documents you need to submit with your claim
For UK policies purchased before 23 April 2015 and IRISH policies purchased after 17 February 2016:
You can scan and email in your supporting documentation. Remember to reference your policy number in your message somewhere so we know who the documentation belongs to.
For claim inquiries after the claim is submitted: [email protected]
Tel: +44 (0)330 660 0549 (from overseas) or 0330 660 0549 (within UK)
For UK policies purchased after 23 April 2015 and IRISH policies purchased after 17 February 2016:
Once you have gathered together all your documents, you need to log back in to your World Nomads membership page and upload them and to do this they obviously have to be digital (or electronic) copies.
Where you already have existing digital copies
In many cases such as e-tickets you may already have electronics copies (eg. PDF files) that are likely to be stored in your email somewhere. This is a head start! Find them and save them to a convenient location for when you are ready to upload.
Where you only have paper copies
Where you’ve only got paper copies such as paper receipts or hospital reports you have two choices:
- By far the easiest way to do this is to get out your smartphone if you have one and use the camera to take photographs of them and then email them to yourself directly from the camera so you have them ready to upload.
- Another easy way to do this is to make your claim online from an iPad and then use the camera of the iPad to take photographs of the paper documents and upload them from it.
- The last option is to find a scanner to scan your paper documents. Many if not most printers today have a scanner built in that allows you to email the scanned file.
- Photograph each page separately.
- Photographs for scans must be no larger than 5Mb each.
- Check the quality of the image and make sure we can read them.
We accept the following file formats:
- JPG (JPEG)
- Doc or Docx (Word)
- .TXT (Text)