Worldwide 24-hour Emergency Assistance

Wherever you are, we’re there to help!

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Emergency Assistance for travellers from the UK

For policies purchased on or after 1 Nov 2018:

Contact our 24/7 Emergency Assistance team.

Phone: +353 21 237 8005 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)

Phone: +61 28263 0470 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)

Phone (within the UK): 0800 260 5081

Email: [email protected]

Note: For policies purchased on or after 1 August 2019, your policy is underwritten XL Catlin Insurance Company UK Limited. For policies purchased between 1 November 2018 and 31 July 2019 your policy is underwritten by certain underwriters at Lloyd’s.


For policies purchased before 1 Nov 2018, your World Nomads policy is backed by Millstream:

Call the assistance team at Specialty Assist. They're available 24 hours/7 days.

Phone: +44 20 7183 3751 (Call via an operator reverse charges*. Not toll free.)

Phone: 020 7183 3751 (from the UK)

Email: [email protected]

Be prepared

So that our 24/7 Emergency Assistance teams can assist you quickly, please be ready with the following:

  • Your policy number
  • A contact number for where you are now
  • The nature of your problem
  • Your location
  • Prescribed medication (if any)

Toes caught in bike spokes

I was riding my bicycle along a remote stretch of road with my son on the back on a child seat. Somehow my son managed to get his toes through the frame of the bike and his foot caught in the spokes and brought the bike to a sudden stop. His foot and ankle were completely twisted around and facing backwards, his shoe and sock had come off and all the skin had been flayed off his ankle and heel – it looked like there was bone visible. My mobile phone would not work so I went to a nearby house where the 96-year-old owner called the ambulance. When the ambulance came they immobilized the foot and ankle and took us to the hospital. The emergency room could not determine whether it was a fracture in the growth plates or a severe sprain so they splinted it and referred my son to an Orthopedic doctor.
British nomad