Worldwide 24-hour Emergency Assistance

Wherever you are, we’re there to help!

Trusted by:

Trusted by:

Emergency Assistance for travellers from the UK

For policies purchased on or after 1 September 2021:

Emergency Assistance: 24 hours, 7 days a week
Phone (from overseas): +44 (0) 20 3093 1750
Email: worldnomadsassist@axa-assistance.com

For policies purchased before 1 September 2021:

Contact our 24/7 Emergency Assistance team.

Phone: +353 21 237 8005 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)

Phone: +61 28263 0470 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)

Phone (within the UK): 0800 260 5081

Email: assist@worldnomads.com

Not British? Find the right Emergency Assistance team by changing your Country of Residence

Be prepared

So that our 24/7 Emergency Assistance teams can assist you quickly, please be ready with the following:

Your policy number
A contact number for where you are now
The nature of your problem
Your location
Prescribed medication (if any)

How does my travel insurance policy help me in an emergency?

Learn how your travel insurance policy can assist if you're in an emergency situation by watching this video.

Toes caught in bike spokes

I was riding my bicycle along a remote stretch of road with my son on the back on a child seat. Somehow my son managed to get his toes through the frame of the bike and his foot caught in the spokes and brought the bike to a sudden stop. His foot and ankle were completely twisted around and facing backwards, his shoe and sock had come off and all the skin had been flayed off his ankle and heel – it looked like there was bone visible. My mobile phone would not work so I went to a nearby house where the 96-year-old owner called the ambulance. When the ambulance came they immobilized the foot and ankle and took us to the hospital. The emergency room could not determine whether it was a fracture in the growth plates or a severe sprain so they splinted it and referred my son to an Orthopedic doctor.

British nomad

This information is for United Kingdom residents only. You should carefully read the Policy Wording which contains all terms, conditions, limits and exclusions and the Insurance Product Information Document (IPID) to make sure this insurance is right for you.

nib Travel Services Europe (UK Branch), Co/Est. No: FC039523/BR024629, is authorised and regulated by the Financial Conduct Authority; registered office: Birchin Court, 20 Birchin Lane, London EC3V 9DU, United Kingdom. nib Travel Services Europe (UK Branch) arrange, manage and administer this policy under a binding authority to act on behalf of the insurer, Inter Partner Assistance S.A. UK Branch. Inter Partner Assistance S.A. is authorised and regulated by the National Bank of Belgium, with a registered head office at Boulevard du Régent 7, 1000 Brussels, Belgium. Authorised by the Prudential Regulation Authority (firm reference number 202664). Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Inter Partner Assistance S.A. UK Branch office address is 106-118 Station Road, Redhill, RH1 1PR. Inter Partner Assistance S.A. is part of the AXA Group.