If you're not satisfied with our service

As we've recently changed our insurer, please select the date you bought your policy:

Policies purchased on or after 1 August 2019
Policies purchased between 1 November 2018 and 31 July 2019
Policies purchased before 1 November 2018


 

For policies purchased on or after 1 August 2019

At World Nomads, we pride ourselves in providing the best service and the best product for our customers always. We’re here to help you and appreciate any feedback to help us improve on our product and service.
However, if you are not satisfied with the outcome of a claim or the service you received from us, and you wish to make a complaint, please contact:


Customer Relations
nib Travel Services
PO Box 912
South Cork DSU
Cork, Ireland
Phone: 0800 260 5081 (local call in the United Kingdom) or +353 21 237 8000 (outside the United Kingdom)
Email: [email protected]

If you remain dissatisfied after nib Travel Services has considered your complaint, or you have not received a decision by the time nib Travel Services has taken eight (8) weeks overall to consider your complaint, you can refer your complaint to the Financial Ombudsman Service or the Financial Ombudsman Service at either:

Financial Services Ombudsman
3rd Floor, Lincoln House
Lincoln Place
Dublin 2
Ireland
Tel: +35 3 1 6 620 899
Fax: +353 1 6 620 890
E-mail: [email protected]

or
Exchange Tower
London
E14 9SR
Email: [email protected] 
Telephone Number: 
From within the United Kingdom
0800 0234 567 (calls to this number are free on mobiles and landlines) or 0300 1239 123 (calls to this number cost no more than calls to 01 and 02 numbers).
From outside the United Kingdom
+44(0) 20 7964 0500
Fax number: +44 (0) 20 7964 1001
Text number: 07860 027 586    call back service

The Financial Ombudsman Service can look into most complaints from consumers and small businesses. For more information contact them on the above numbers or address, or view their website: www.financial-ombudsman.org.uk.
The European Commission also provides an on-line dispute resolution (ODR) platform that allows consumers to submit their complaint through a central site, which will forward the complaint to the right Alternative Dispute Resolution (ADR) scheme. The ADR scheme for Nomadic Insurance Benefits Limited is the Financial Ombudsman Service, which can be contacted directly using the contact details above. For more information about ODR please visit http://ec.europa.eu/odr.

Note: For policies purchased on or after 1 August 2019, your World Nomads policy is underwritten by XL Catlin Insurance Company UK Limited. 

 

For policies purchased between 1 November 2018 and 31 July 2019

At World Nomads, we pride ourselves in providing the best service and the best product for our customers always. We’re here to help you and appreciate any feedback to help us improve on our product and service.

However, if you are not satisfied with the outcome of a claim or the service you received from us, and you wish to make a complaint, please contact:
nib Travel Services
PO Box 912
South Cork DSU
Cork, Ireland
Phone: 0800 260 5081 (local call in the United Kingdom) or +353 21 237 8000 (outside the United Kingdom)
Email: [email protected]
 
If you remain dissatisfied after we have considered your complaint, it may be possible in certain circumstances to refer the complaint to Lloyd’s. Details of Lloyd’s complaints procedures are set out in a leaflet “Your Complaint – How We Can Help” available at www.lloyds.com/complaints and are also available from Lloyd’s at:
Lloyd’s Complaints
One Lime Street
London
EC3M 7HA
 
If you remain dissatisfied after Lloyd’s has considered your complaint, or you have not received a decision by the time Lloyd’s has taken eight (8) weeks overall to consider your complaint, you can refer your complaint to the Financial Ombudsman Service at:
Exchange Tower
London
E14 9SR
Email: [email protected] 
Telephone Number: 
From within the United Kingdom: 0800 0234 567 (calls to this number are free on mobiles and landlines) or 0300 1239 123 (calls to this number cost no more than calls to 01 and 02 numbers)

From outside the United Kingdom
+44(0) 20 7964 0500
Fax number: +44 (0) 20 7964 1001
Text number: 07860 027 586    call back service
The Financial Ombudsman Service can look into most complaints from consumers and small businesses. For more information contact them on the above numbers or address, or view their website: www.financial-ombudsman.org.uk.
 
The European Commission also provides an on-line dispute resolution (ODR) platform that allows consumers to submit their complaint through a central site, which will forward the complaint to the right Alternative Dispute Resolution (ADR) scheme. The ADR scheme for Nomadic Insurance Benefits Limited is the Financial Ombudsman Service, which can be contacted directly using the contact details above. For more information about ODR please visit http://ec.europa.eu/odr.

 

Note: For policies purchased between 1 November 2018 and 31 July 2019, your World Nomads policy is underwritten by certain underwriters at Lloyd’s.


 

For policies purchased before 1 November 2018


We aim to provide a first class level of service at all times. If, for any reason, you feel that our service is not of the standard you would expect, please tell us. You should address any enquiries or complaints (quoting the policy number on your Certificate of Insurance), in writing to:

The Managing Director,
Millstream Underwriting Limited
52 - 56 Leadenhall Street
London, EC3A 2DX

OR

By email [email protected]

If you are still dissatisfied, at this stage you may contact:

The Financial Ombudsman Service
Exchange Tower 
London, E14 9SR

Please note that the Financial Ombudsman Service will not consider your complaint until you have received a final decision from Millstream Underwriting Limited.

For complaints relating to Section 19 Financial Failure Protection in the first instance please contact:

The Claims Manager, 
IPP Claims Office, 
IPP House, 
22-26 Station Road, 
West Wickham, 
Kent, BR4 0PR


Note: For policies purchased before 1 Nov 2018, your World Nomads policy is backed by Millstream.

 

 


Related Articles

View more

Can't find the answer you are looking for?

Contact us
  • All contact details
  • Emergency Assistance Contact
  • Claims contact

Contact our Emergency Assistance Team

For help in an emergency, contact the Emergency Assistance Service. They are available 24 hours a day, 7 days a week.

Contact us

Phone

For policies purchase on or after 1 November 2018:


+353 21 237 8005


+61 2 8263 0470

_________________


For policies purchased before 1 November 2018:


+44 20 7183 3751


020 7183 3751

Email

For policies purchase on or after 1 November 2018:

[email protected]

_________________

For policies purchased before 1 November 2018:

[email protected]

Contact our Claims Team

We’re here to help if you have a question about your claim.

Contact us

Phone

For policies purchase on or after 1 November 2018:


0800 260 5081


+353 21 237 8000

_________________


For policies purchased before 1 November 2018:


0330 660 0549


+44 (0)330 660 0549

Email

For policies purchase on or after 1 November 2018:

[email protected]

_________________

For policies purchased before 1 November 2018:

[email protected]